How Mail-In Repair Works
How Mail-In Repair Works
Our mail-in repair process is built for maximum convenience and total peace of mind. Every step is tracked, every device is handled with care, and you’re kept informed in real time from start to finish.
🛏 Step 1 — Book Your Repair Online
Browse our Hardware Repair Services and select the repair that matches your device and issue. All repairs are flat-rate — parts and labor included. Complete checkout securely. You’ll receive an order confirmation email immediately.
Not sure what’s wrong with your device? Book a Remote Diagnostic Session first — we’ll identify the issue before you ship anything.
📧 Step 2 — Receive Your Prepaid Shipping Label
Within 1 business hour of your order, you’ll receive an email containing your prepaid, insured inbound shipping label. Print it at home or at any UPS/FedEx/USPS location. No shipping costs out of pocket.
📦 Step 3 — Pack & Ship Your Device
Securely pack your device using the following guidelines:
- Remove your SIM card and any memory cards
- Back up your data if possible (see our data loss disclaimer)
- Wrap your device in bubble wrap or foam padding
- Place in a rigid cardboard box — do not use envelopes
- Write your order number on the outside of the box
- Drop off at any authorized carrier location
📩 Step 4 — Safe Device Receipt Confirmation
The moment your device arrives at our facility, you’ll receive an automatic email confirmation with a timestamp and condition note. We inspect the device upon arrival and document its pre-repair state. If we identify any pre-existing damage not covered by your repair order, we’ll contact you before proceeding.
🔧 Step 5 — Expert Repair by a Certified Technician
Your device is assigned to our certified technician and repaired using premium wholesale-sourced parts. We work on all major brands and models — Apple, Samsung, Google Pixel, OnePlus, Motorola, LG, and legacy devices of any year.
✅ Step 6 — 30-Point Quality Hardware Check
Before your device is cleared for return, it passes our exhaustive 30-Point Quality Hardware Inspection, which includes:
- Display clarity, touch response, and brightness
- Battery health, charge cycle, and thermal performance
- All buttons, speakers, microphones, and cameras
- Cellular, Wi-Fi, Bluetooth, and GPS connectivity
- Charging port function and data transfer
- Biometric sensors (Face ID, fingerprint)
- Overall structural integrity and cosmetic condition
Only devices that pass all 30 checkpoints are approved for return shipment.
🚚 Step 7 — Insured Return Shipment with Tracking
Your repaired device is carefully packaged and shipped back to you via insured carrier with full tracking. You’ll receive a shipping confirmation email with your tracking number the moment it leaves our facility. Estimated return transit: 1–3 business days depending on your location.
Turnaround Times
- Screen & Battery Replacements: 1–2 business days after receipt
- Charging Port & Button Repairs: 1–2 business days after receipt
- Micro-Soldering & Board-Level Repairs: 3–5 business days after receipt
- Water Damage Restoration: 3–5 business days after receipt
Your 4 Real-Time Email Updates
You’ll receive automatic notifications at every major milestone:
- 📧 Order Confirmed — with your prepaid shipping label attached
- 📩 Device Received Safely — with arrival confirmation and condition note
- ✅ Repair Complete — with your 30-point QC check results
- 🚚 Device Shipped Back — with insured tracking number