Terms & Conditions

Effective Date: August 11, 2026
Business: Dre's Lyfe Lyne Repair, LLC
Service Area: Nationwide (All 50 U.S. States)

Please read these Terms & Conditions (“Terms”) carefully before using the services offered by Dre’s Lyfe Lyne Repair, LLC (“Company,” “we,” “us,” or “our”). By placing an order, submitting a device for repair, or engaging in a remote support session, you (“Customer,” “you,” or “your”) agree to be legally bound by these Terms in their entirety.

1. Services Offered

Dre’s Lyfe Lyne Repair, LLC provides the following services:

• Mail-in hardware repair for mobile devices (screens, batteries, charging ports, micro-soldering, and board-level repairs)
• Remote online technical support (malware removal, OS troubleshooting, data transfers, performance optimization)
• Sale of certified refurbished mobile devices
• Sale of retail mobile accessories

2. Absolute Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DRE’S LYFE LYNE REPAIR, LLC SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO ANY SERVICE PROVIDED, INCLUDING BUT NOT LIMITED TO:

• Damage to the device occurring during transit (inbound or outbound)
• Damage caused by pre-existing conditions, undisclosed prior repairs, or structural weaknesses not visible upon intake
• Failure of a repair due to pre-existing hardware defects unrelated to the service performed
• Any loss of business, revenue, profits, data, or goodwill
• Any damage arising from the customer’s failure to follow packaging or shipping instructions

Pre-Existing Damage Clause: The Company is not responsible for any damage, malfunction, or failure that existed prior to the device being received for service. Upon intake, the Company will document the device’s condition. Any pre-existing damage identified will be disclosed to the customer before repair proceeds. The Company’s liability is strictly limited to the specific repair service purchased and shall not exceed the amount paid by the customer for that service.

In no event shall the Company’s total aggregate liability to any customer exceed the total amount paid by that customer for the specific service giving rise to the claim.

3. Customer Data Loss Disclaimer

THE COMPANY ASSUMES ABSOLUTELY NO RESPONSIBILITY FOR ANY LOSS, CORRUPTION, OR DESTRUCTION OF CUSTOMER DATA, FILES, PHOTOS, CONTACTS, APPLICATIONS, OR ANY OTHER INFORMATION STORED ON THE DEVICE, WHETHER OCCURRING BEFORE, DURING, OR AFTER THE REPAIR PROCESS.

Hardware repair procedures — including but not limited to screen replacements, battery replacements, charging port repairs, micro-soldering, and water damage restoration — may result in complete or partial data loss. Remote support sessions may also result in unintended data changes.

The customer is solely responsible for backing up all data prior to submitting a device for repair or initiating a remote support session. The Company strongly recommends backing up all data to iCloud, Google Drive, or a local computer before any service. By submitting a device or booking a session, the customer acknowledges and accepts the risk of total data loss and waives any claim against the Company related thereto.

4. Abandoned Property & 60-Day Liquidation Policy

Devices submitted for mail-in repair that are not retrieved, paid for, or responded to within 60 calendar days of the Company’s first written notice to the customer (via email to the address on file) shall be deemed abandoned property.

Upon abandonment, the Company reserves the right, at its sole discretion, to:

• Liquidate the device through resale, auction, parts harvesting, or disposal
• Apply any proceeds from liquidation toward outstanding repair fees, storage fees, or administrative costs
• Retain any remaining proceeds as compensation for storage and handling

The Company shall make a minimum of two (2) written attempts to contact the customer via email before exercising this right. The customer waives any claim to the device or its proceeds after the 60-day abandonment period has elapsed. This policy applies regardless of whether the repair was completed, partially completed, or not yet begun.

Storage Fees: Devices held beyond 14 calendar days after repair completion or after a repair estimate is declined may be subject to a storage fee of up to $5.00 per day, at the Company’s discretion.

5. Remote Inbound Connection Consent

By purchasing a remote support service and initiating a remote session with Dre’s Lyfe Lyne Repair, LLC, the customer expressly consents to the following:

• Inbound Remote Connection: The customer grants the Company’s certified technician temporary, permission-based remote access to the customer’s device for the sole purpose of performing the purchased technical support service.
• Session Scope: The technician will only access areas of the device necessary to perform the requested service. The customer may observe all actions taken during the session in real time.
• Voluntary Consent: The customer acknowledges that this consent is voluntary and may be revoked at any time by terminating the remote session. Termination of the session by the customer does not entitle the customer to a refund if the service was partially or fully performed.
• No Unauthorized Access: The Company will not access the customer’s device outside of the scheduled session window. No persistent access, backdoors, or monitoring software will be installed without the customer’s explicit written consent.
• Data During Session: The Company does not record, store, or transmit the customer’s personal files, photos, or communications during a remote session unless explicitly required by the service and disclosed in advance.

By proceeding with a remote session, the customer confirms they are the authorized owner or administrator of the device and have the legal right to grant access.

6. Repair Warranty

All hardware repairs are covered by a 30-day limited warranty against defects in parts or workmanship related to the specific repair performed. This warranty does not cover:

• New damage caused by the customer after the device is returned
• Water damage or physical damage occurring after repair
• Software issues unrelated to the hardware repair performed
• Pre-existing conditions documented at intake

Warranty claims must be submitted within 30 days of the return shipment date by contacting the Company via email. The Company reserves the right to inspect the device before honoring any warranty claim.

7. Refund & Cancellation Policy

Orders may be cancelled for a full refund prior to the device being shipped to the Company. Once a device has been received and repair has commenced, no refund will be issued. If a repair cannot be completed (e.g., due to irreparable damage), the customer will be notified and a partial refund may be issued at the Company’s discretion, minus any diagnostic or handling fees.

Remote support sessions are non-refundable once the session has begun. If a session is cancelled before the technician connects, a full refund will be issued.

8. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State in which Dre’s Lyfe Lyne Repair, LLC is registered, without regard to conflict of law principles. Any disputes arising under these Terms shall first be submitted to good-faith mediation. If mediation fails, disputes shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The customer waives any right to a jury trial or class action proceeding.

9. Modifications to Terms

The Company reserves the right to update or modify these Terms at any time without prior notice. The most current version will always be available at dres-lyfe-lyne-repair-llc.myshopify.com/pages/terms-and-conditions. Continued use of our services after any modification constitutes acceptance of the updated Terms.

10. Contact Information

For questions regarding these Terms, please contact:

Dre’s Lyfe Lyne Repair, LLC
Email: [YOUR BUSINESS EMAIL]
Website: dres-lyfe-lyne-repair-llc.myshopify.com

By using any service offered by Dre’s Lyfe Lyne Repair, LLC, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in full.